We know our clients’ sites, with the breadth of experience from which to discern the priority areas. Area Managers, a revolutionary concept in the snow services business, are the supervisor/managers for small geographical clusters of customers and the personnel and equipment serving them. Each manager rotates through the cluster, maintaining communications with individual crews. They can assist as needed with fully equipped plow truck and v-box ice-control spreader, and also has full authority with which to reassign or call in backups. Plow truck operators and sidewalk crews are equipped with a detailed site map showing where the snow is to be removed from and where it is to go. We believe in consistent staffing so that the same sidewalk crews and plow operators perform each customers’ work each storm (unless back-ups are required due to the storm severity, or sickness or equipment breakdown).
Nighttime snow watch is a nightly rotation of supervisors who check on customer sites every night that the temperature dips below 37 degrees to serve as protection for an unpredicted snow or ice event. Since most slips and falls do not occur on snow but on ice which forms as a result of refreezing of melted snow or fog or mist or light rain settling on freezing cold pavement surfaces when you the customer may be least likely to expect it. With us, an “Alert” call-out is given immediately, putting crews well ahead.
We maintain detailed internal reports on how much equipment a site requires, the necessary staffing, and under what circumstances we will need to supplement with additional staff and/or equipment.
